Terms & Conditions

Introduction

These Terms & Conditions govern your use of the Casa Verde website and the services offered through it, including reservations, gift voucher purchases, private event enquiries, and Casa Verde Circle membership. By using this website, you agree to these terms.

About us

Casa Verde forms part of Emerald Hospitality Group ("EHG," "we," "us," "our"). Our registered address is Peterborough Court, Fleet Street, London EC4, company number 16611790.

Website use

You may use this website for lawful purposes only. All content on this site - including text, images, logos, and design - is owned by or licensed to us and may not be reproduced without our permission.

Reservations

Reservations made through this website are processed via OpenTable and are subject to OpenTable's own booking terms in addition to ours.

• A booking is only confirmed once you receive a confirmation email or message from us.
• We operate a 15-minute holding policy on tables, if you anticipate running late, please contact us directly.
• We ask for at least 48 hours' notice if you need to cancel or amend your booking (including party size).
• Bookings of 8 or more guests, or bookings for special events, may require a deposit to secure the table. Deposits are non-refundable if the booking is cancelled or not honoured with less than 48 hours' notice.

We reserve the right to cancel or amend reservations in exceptional circumstances (e.g. private events, unforeseen closures), and will make reasonable efforts to notify you in advance.

Allergies and Dietary Requirements

• If you or anyone in your party has a food allergy or intolerance, you must inform us before your visit or when placing your order, so we can advise on suitable dishes.
• While we take care to accommodate dietary requirements, our kitchen handles a variety of allergens, and we cannot guarantee any dish is completely free from cross-contamination.
• Final responsibility for managing known allergies rests with the guest; please speak to a member of staff on arrival if you have any concerns.

Gift vouchers

• Gift vouchers are valid for 12 months from the date of purchase unless otherwise stated.
• Vouchers are non-refundable and cannot be exchanged for cash, in whole or in part.
• We are not responsible for vouchers that are lost, stolen, or used without authorisation.
• Vouchers must be presented (digitally or physically) at the time of redemption.
• We reserve the right to amend these voucher terms; changes will not affect vouchers already purchased.

Private events and enquiries

Submitting an enquiry through our Private Events or Casa Verde Circle pages does not constitute a confirmed booking or membership. All enquiries are subject to availability and confirmation by our team, and separate terms may apply to confirmed private events (e.g. deposit requirements, cancellation policies), which will be communicated directly.

Links to Third-Party Websites

Our Website may contain links to third-party websites (e.g. booking or delivery platforms) provided for your convenience. We do not endorse and are not responsible for the content or practices of these third-party sites.

Casa Verde Circle membership

Membership in the Casa Verde Circle is extended at our discretion and may be subject to application and approval. We reserve the right to amend, suspend, or discontinue membership benefits at any time, with reasonable notice where practicable.

Pricing and availability

Menu items, pricing, and availability are subject to change without notice and may vary by season. Prices displayed on this website are indicative and final pricing will be confirmed at the point of service.

It is an offence in the UK for anyone under 18 to buy, or attempt to buy, alcohol, and for anyone to purchase alcohol on behalf of someone under 18. We may require valid proof of age for orders containing alcohol and reserve the right to refuse such orders without valid ID.

Limitation of liability

To the extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of this website or our services. Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.

Governing law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to these terms

We may update these Terms & Conditions from time to time. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

Contact us

Questions about these terms can be directed to info@emerald-hospitality-group.com