Privacy Policy

Who we are

This website is operated by Casa Verde, part of Emerald Hospitality Group ("EHG," "we," "us," "our"). Our registered address is Peterborough Court, Fleet Street, London EC4, company number 16611790.

Information we collect

We collect information you provide directly to us, including:

• Reservations - when you book a table through our OpenTable booking system, OpenTable collects and processes your name, contact details, and reservation preferences. Please refer to OpenTable's own privacy policy for how they handle this data.
• Enquiries - when you submit an enquiry through our Private Events or Casa Verde Circle membership forms, we collect your name, email, phone number, and any details you provide in your message.
• Gift voucher purchases - when you purchase a gift voucher, we (or our payment processor, collect your name, email, billing details, and payment information.
• Website usage data - we automatically collect certain information when you visit our site, including IP address, browser type, pages visited, and time spent on the site, via cookies and similar technologies (see our Cookie Policy for details).

How we use your information

We use the information we collect to:

• Process and manage your reservations and enquiries
• Fulfil gift voucher purchases and process payments
• Respond to Casa Verde Circle membership applications
• Improve our website and understand how visitors use it
• Send you marketing communications, where you have consented to receive them
• Comply with our legal obligations

Legal basis for processing (UK GDPR)

We process your personal data on the following bases: performance of a contract (e.g. processing your reservation or voucher purchase), your consent (e.g. marketing communications), and our legitimate interests (e.g. improving our services and website security).

Sharing your information

We share your information with trusted third parties where necessary to provide our services, including:

• Reservation and ordering platforms who process data under their own privacy policies
• Payment processors to handle transactions securely
• IT and website service providers who support our systems
• Marketing platforms if you've opted in
• Regulators or authorities, where required by law

We do not sell your personal information to third parties.

Data retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Your rights

Under UK GDPR, you have the right to access, correct, delete, or restrict the use of your personal data, and the right to data portability and to object to certain processing. To exercise these rights, contact us at info@emerald-hospitality-group.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Children's privacy

Our website and services are not directed to children, and we do not knowingly collect personal data from children.

Security

We use appropriate technical and organisational measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact us

If you have questions about this Privacy Policy or how we handle your data, contact us at info@emerald-hospitality-group.com.